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9JaSend

Your account

Delete your account

You can ask us to delete your 9jaSend or 9jaSend Rider account and the personal information linked to it at any time.

How to ask

  1. Email [email protected] with the subject “Delete my 9jaSend account”.
  2. Include the phone number you signed up with, and say whether it is a customer or a rider account.
  3. We’ll send a code to that phone number to confirm the request really comes from you.

We delete the account within 30 days of confirming, and email you when it is done.

Before you go

  • Any delivery in progress needs to be completed or cancelled first.
  • Riders are paid after every delivery, so there is nothing to withdraw. Any cash commission still owed to 9jaSend needs to be paid by bank transfer first.

What is deleted

Your profile, phone number, email address, saved addresses, device tokens and, for riders, your NIN, bank account details and location history.

What we keep

Records the law requires us to keep, such as payment, payout and tax records, for as long as the law requires, and nothing more. Past orders stay in the other party’s history with your personal details removed. See our privacy policy for more.